Nashville Electric Service said Tuesday some customers have received incorrect monthly e-bills.
The electricity bills, some more than $1,000, were sent to customers in the utility’s District 26, which mainly covers Bellevue but also includes portions of the West End and West Meade areas. The problem affected only those customers who receive their monthly bill by emails, NES said. Print bills were not affected.
“We have determined that the bill file NES sent to our vendor who oversees the e-bill program was corrupt,” NES spokesman Tim Hill said in a release.
Hill said NES is working with the vendor to correct the problem and rerun the bills. Customers should receive emails with correct bills in the next few days.
“We apologize for the confusion it has caused our customers and will take steps to make sure it doesn’t occur again,” Hill said.